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“Copy Protection, Customer Prevention!@#!” - Part 2: The UbiForce
Date Published:
12-19-2005
Written By:
Millsy
Sponsored By:
N/A
Discuss Article:
VH Forum link
Pages: 1 2 3

 
 
 
 
 



“Copy Protection, Customer Prevention!@#!” - Part 2: The UbiForce

Ubisoft – The “We’re listening, but who cares, company”.

   Now remember at the start, I said that my problem was pretty minor. And it was, taking a long time to alt-tab out of games (it only really affected games, or programs that use full screen acceleration), isn’t a major problem. I could still burn CD’s and DVD’s just fine. Here’s what pisses me off.

1) How would I know that StarForce caused the problem in the first place?

   It was random luck that I found out about StarForce in the first place. I’m pretty good with computers, I graduated from college with a 2 year diploma in Computer System Technology, I’ve been debugging problems with computers since my family got our first 486. But why (WHY!?) would I think that a game that isn’t currently running, is what is causing all the problems?

   There is no indication as to WHAT Ubisoft installed onto my system. It’s not like StarForce itself goes “Hey look at me, I’m causing a problem!”. But here’s the things that really pushed me into writing this article.

2) Ubisoft called me a liar

   Simple google searches will probably lead you to this thread on UbiSoft’s forum. My posts start on page 6, under the name “Millsy1” and continue till I get quite tired of the same old responses from all the users, without any further input from “MuadDib_FC” who works at UbiSoft making "Heros 5".

   Here’s a quick tidbit of his post in case you don’t click on that link, or don’t read it all.

MuadDib_FC Wrote:

What about other claims made in forums ?

There is a short and there is a long answer to this question. I'll give you both, starting with the short one : these claims are invented (to be polite).

Onto the long answer. No, Starforce doesnt destroy of prevent the use of other softwares (CD burning, emulation or others). It doesnt break down your computer, doesnt spy on your use of a computer, it doesnt require a web connection (unless in the case of a protected download of course). There was no report of such problems, and the installed base of Starforce with Ubisoft games alone is quite enough to be considered a good statistic. There were problems with the previous protection systems we used, and I dont think there was such a rant.

So what about all that can be read here and there ? That's called a hate campaign. Its fueled by people who are indeed made angry by the protection, and the only group that is made angry is the crackers. As they and their friends are pretty much living online (a quirk I share to some extent), they can be quite effective in spreading rumors. And it seems that many forum readers can be impressed when two or three persons keep repeating the same thing over and over, even if it happens to be false. I'm afraid this is how politics work too.

I will keep checking problems reported here, but let me just say that I wont break a sweat about false claims, and about crackers and their friends being annoyed.

   That, right there folks. I am being put into the same category as someone who cracks games. You know what? I really want to just start swearing like a sailor right now, because reading it again pisses me off so much!@#!#!

   After they finally closed that thread (21 pages of it an all) in his next thread he posts this.

MuadDib_FC Wrote:

Ok but what happens beyond a problem report ? More than 95% of these problems have been solved with the help of Starforce or Ubisoft support people. Actually the level is usually 100%, except on two problems.

The first is with a system crash, it only gets solved two thirds of the time. This happens in 2% of reported problems, less than one user out of ten thousands. So its unsolved for one user out of thirty thousands. In such case starting in safe mode and removing the protection suppresses the crash cause.

The second is with cd/dvd functions problems (no more read/write) reported with Silent Hunter 3. Out of 11 such problems reported, only 2 cases were solved. The problem could not be reproduced, and the origin could not be found. It is suspected not linked with Starforce. It could be due to a defective manufacturing of the cd in the first place, as this is appearing only with one game title. On a statistics level, it is still very low, around one user out of a fifty thousands (0.002%).

Sure, but these are reported problems only ? What about the real existing problems that do not get reported ? Well that's right, we don’t know about the troubles encountered by users who did not report them. But when you're a legitimate buyer, and you have all the contact info to try to solve an issue, why would you NOT do it ? Not much of a logic there, so hopefully these reports cover most actual problems.

   I have to go back to something I already said in this article. HOW THE HELL DOES SOMEONE REPORT A PROBLEM TO YOU IF THEY DON’T KNOW YOU ARE THE ONES CAUSING IT??????????? ARGH… 

   It was PURE FLUKE that I found out about it in the first place. How is someone who doesn’t know much about computers going to be able to make the correlation between Splinter Cell and their computer screwing up? If a program isn’t running, then why would someone think it’s causing a problem?


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